Sofitel Sucks Customer Reviews and Feedback

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Sofitel Hotels & Resorts are a chain of luxury hotels based in Paris, France, and owned by Accor since 1980. Founded in 1964 in France, Sofitel quickly developed worldwide to reach more than 200 properties. In 2008, Sofitel became a brand of luxury hotels only, downsized its property count to 89, and created new brands. Sofitel had 120 properties by 2012.


Tell the world why Sofitel sucks!

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Valet/Guest Services (Former Employee) says

"The Sofitel Hotel was not a great place to work if you wanted to move around and advance in the company. Working part time and wanting to change positions to be able to become full time the Sofitel hotel was a place where I did not find that privilege."

management (Former Employee) says

"Reading the reviews it looks like this is a good company and my very negative experience is only with this particular hotel. the management really sucks and are more interested in taking care of they own ego than really caring about they staff and they customers. Management is only working on a "cover your a.." principle and blaming their incompetence and carelessness to the lower staff members, expecting them to do the work with out any guidelines, really if this was possible they would not be needed!!! Cons: everything"

Houseman (Former Employee) says

"They had me working with a long list full of details with priorities in gym and pool areas. The gym needed to be clean thoroughly it was not a small gym also the gym had restrooms that had showers also needed to be cleaned thoroughly it took more than three hours to clean everything only had 8 hours to do everything I usually left home extremely tired and worried about my job."

Assistant Food and Beverage Manager (Former Employee) says

"This company had lost its culture after merging with Fairmont Hotels. Very bad GM who hardly knows any employees in the hotel was brought from Canada and started to eliminate all Sofitel management by closing positions and some other sneaky way. It is the most toxic environment anyone can come across with. Cons: 65 to 75 hours of work a week, poor management, racism against certain ethnic group"

Front Desk Agent (Former Employee) says

"Terrible experience. Lack of training. Lack of management. Extremely Short staffed. HR no help. They'll train you in other positions but the chance of moving is rare since every department is short staffed. Scheduling is terrible as well. Definitely a clique issue as well."

Room Service Server (Former Employee) says

"I worked here and worked hard. I was overworked and underpaid. I was rarely appreciated.There’s favoritism and the managers are rude and inconsiderate. The General Manager is the best. The Director of Hr is one Heartless,Cold, Arrogant and Rude Miserable Woman. Overall I wouldn’t recommend this company. Unless you just wanna make some money and don’t want to advance in your career. Cons: They will under pay you and get mad when address it"

Waiter (Former Employee) says

"Nice hotel & staff canteen but poor management in F&B. To get a good salary you must work Long hours with no personal life, quality, Indian style. The F&B manager doesn’t know how to manage working hours, in-fact he does many and force others to do the same. Not Indian people are treated differently in F&b, not fair."

F&B ATTENDANT (Former Employee) says

"Very busy and stressful and the place very warm and so mistake can occurs and you can be fired and staff are working under-pressure and poor roster are being promoted. Cons: Long hours"

Security officer (Former Employee) says

"The management is very poor, luxury hotel but inside it's like working in third world country hotel. Specially security in the hotel is so corrupt. Guest forget their thousand of pounds valuable item in the room every year . The manager and his nearer staff took all the lost property, even they didn't gave it to hotel management. Cons: long hour work"

Housekeeping Supervisor (Former Employee) says

"Was hoping this hotel was gonna be a great place to work at but it turned out to be a nightmare , the management was lacking in doing g their job very disappointed Cons: No accountability"

Housekeeping Room Attendant (Current Employee) says

"Sofitel hotel is a nice five stars hotel. I’m working here since January 2018. This hotel maintains good working environment. All staffs are friendly and working as a family. It selects employee of the month in every month. As a whole this is nice place to work."

Cleaning Crew (Former Employee) says

"Great work environment, the managers are not on the same page when it comes to schedules. Each floor required different products and equipment, the hardest part was maneuvering around the building with the equipment."

Service Crew (Dining) says

"I enjoyed work for I enjoyed the company of my team. Cons: There are overtime thank yous"

Banquet Server (Current Employee) says

"Communication issues from the beginning of my employment."

Cocktail Server (Former Employee) says

"Tips were ok but managers needed to be more profesional she was alway a way from work are alway has to looking for it we loss most all great guest .I"

Room Attendant (Current Employee) says

"Yeah, everyday I always come an hour early before my shift and then prepare all the things before starting. I prepare my trolley and stuff like that so I will not be in struggle when I want to start my shift, that's mean I've learnt to be on time. Then, I've learnt about my job as a room attendant, how to clean the room and the most important things is I've learnt how to have a good customer service because I usually have a direct contact with the guest, greet them and end up with talking each other. Well, second about the management, they are quite good about management, so nothing to talk about this section. Next, the culture from my workplace is always greeting with each other every time we meet, helping each other, talking about a good future,etc. The hardest part of this job is to look for a good shift or good roster for me because my class is in the middle of the day from 1:45 p.m. until 6:00 p.m.. So, it is hard for me to suit with the roster. The most enjoyable part of this job is, I like making friends with each other. They are kind and friendly, I've learnt so many things from my colleagues even their culture from where they are from Cons: No"

Room Service Attendant (Former Employee) says

"Very meticulous work, with a lot of rules. The pay is minimal while the work is physically demanding. Communication is a must, however it is not easy to achieve. Cons: hard work"

waiter (Former Employee) says

"im working for sofitel for a short period of a banquet waiter there.its a good experience to work meals and uniform but im under agency that time."

Banquet Waiter/ Room Service Waiter (Former Employee) says

"I can only speak about the time that I worked there which was awhile ago. At that time Sofitel was very french in culture, procedures and environment. That is exactly what I was looking for at the time. It was a very corporate yet relaxed atmosphere. Practically most of the management in my department was French. I got what I wanted from that experience. Cons: I don't really like working for big corporations"

serveur et receptionniste (Former Employee) says

"j'ai acquis une expérience en restauration au sein de cet hôtel. Cons: salaire un peu trop bas"

Former Employee - Steward says

"I worked at Sofitel Hotels full-time for more than 3 years Cons: Racist Bad pay Favoritism Bad management Horrible HR"

Former Employee - Anonymous Employee says

"I worked at Sofitel Hotels full-time for more than 3 years Cons: - Low pay, HIGH expectations. - Negative work environment, everybody here hates their job and is always complaining. Every department! - Incompetent management - High turnover rate, the highest I’ve ever seen. Even for directors, which says a lot about this company. - Work/life balance is TERRIBLE! They want the absolute most for little to nothing pay. Forget having a family or life and also working there, it’s nearly impossible. -HR is horrible and unhelpful. - CATTY management and upper management. They want you to kiss the ground they walk on. - They make you run around like CRAZY and completely stress you out a few times a year for the hotel review, just to line the higher ups pockets. You will go crazy trying to make everything PERFECT just so they can say “good job” and move on. No compensation whatsoever. It’s just more for their bonuses. - The favoritism is horrendous, you have to be buddies with management to get fair treatment. - ALWAYS understaffed because people constantly quit. I’ve seen people come in and quit the SAME DAY ! - Upper management completely abuses salaried workers. I’ve seen managers come in at 1pm and have to stay until 6am only to come back at 8am and nobody bats an eye. - Save yourself the drama, if you have any life outside of work at all, this is not the place to work. - The employee bathrooms are disgusting, they always smell horrendous and always have some kind of leak. - benefits are expensive and BAD! - Nobody can seem to create a proper schedule, you’ll request a day off and still be on the schedule and then they treat you like it’s your fault."

Former Employee - Ambassador says

"I worked at Sofitel Hotels full-time for more than a year Cons: The lack of communication is unbelievable. No one knows what is going on. No one shares information with other departments so we look like morons in front of guests. The turn over rate is something I’ve never seen before. So many good people have left or been fired because they are not part of this little click that has formed from California. Several Directors are absolutely clueless and leave everything for the hourly employees with no direction, no communication, no acknowledgement, nothing, some departments don’t even have the right tools to get the job done, but where are the directors or managers? Oh it’s 1:45pm they are gone for the day, does the GM notice this? No. So the hourly employees are left running the show, which is ok because the team will get things done. It just amazes me that the GM does not notice his top managers are totally useless. This could be one of the best hotels in Chicago but if you go to trip advisor Sofitel Chicago is continuing to drop in the rankings because horrible management. My guess is Marriott will scoop this place right up."

Former Employee - Revenue Analyst says

"I worked at Sofitel Hotels full-time for less than a year Cons: Sofitel washington DC is a toxic work environment where you will be underpaid and under-appreciated. Over-time is prohibited and it will be the employees responsibility to avoid it at all costs (even if it means working off the clock to avoid being punished for unfinished/poor quality tasks) Be prepared to be yelled at by immature members of the executive committee and watch as any promises made during your interview fade away."

Manager says

"I have been working at Sofitel Hotels for more than a year Cons: hard , managers and empoloyee have no relation."


"I worked at Sofitel Hotels Cons: A lot favorite, for a manager get new position need to watch others managers mistake and reported. O000 experience there, managmennt came from others country with RUDE actitud."

Former Employee - Anonymous Employee says

"I worked at Sofitel Hotels full-time Cons: Quit the backstabbing, the gossip and favoritism. Spend more time learning and doing your job and less time trying to figure out how to sabotage employees who you personally do no care for. I have seen some incredible employees get fired, or forced to leave only because upper management did not like them on a personal level."

Former Employee - Ambassador says

"I worked at Sofitel Hotels full-time for more than a year Cons: Political unprofessional nonsense will meet you at every corner. Managers were carrying on "relationships" with other managers and even with subordinates. Promotion opportunities and treatment is not equal. Management will frequently harass you to make sure you uphold to every standard they have in place. Sometimes there are 25+ standards you need to meet for one interaction with a guest!! Forget to say "Bonjour"? You might get a write up. Received a write up for being one minute late! Not kidding. Micro-management environment, very little training (servers never know what the specials are, what the lunch menu even is, what the dishes are like), an HR team that is out to get you. I came in excited to work for the company, worked hard, received constant praise from guests, wanted to stay long term- left with very bad taste in my mouth."

Former Employee - Conference Services Manager says

"I worked at Sofitel Hotels full-time for more than a year Cons: Bullying by superiors, harrassment by superiors, no opportunities for advancement, company does not want to invest in your future or your skills, does not provide you with the necessary tools to do your job. Overall an incredibly negative, controlling environment."

Current Employee - Night Auditor says

"I have been working at Sofitel Hotels full-time for less than a year Cons: everything old hotel staff mostlly interns"

Ma S says

"Their program doesn't allow you to use accor points for hotel booking until you choose the higher amount. For instance, you find a room at X hotel for $100 per night, and you are expecting that you can use your points to make the booking, however, after reaching the payment section, it appears that you can't use your points until you upgrade/choose the higher amount, which is almost double $190 per night for the same room and same hotel. They are trying to make it justifiable to choose for the higher amount and use your points, which provide free cancellation, or breakfast, but I am not gonna pay $90 + taxes for a breakfast at 3.5 starts hotel. What the heck...I also don't want breakfast. Besides, you cannot use all your points at once. You are only allowed to use 2000/4000/6000/ and so on. So if you have 5,900 points then good luck, you can only use 4000 points. This is really the weirdest and most scammable loyalty program."

Sam White says

"sofitel Heathrow terminal 5 covid package I recently took advantage of the overnight Sofitel hotel accomodation deal that included a covid test by another company with a desk in the hotel lobby under the name HALO even though Sofitel under their disclaimer insist HALO are an independent 3rd party the Sofitel front desk staff handle the covid test kits and are well versed in the procedure assisting customers like me arriving at check in for the test. the test kits are sent to a lab for overnight analysis with the results expected early in the morning to enable people to travel with a covid result and printable certificate to download if required to show authorities. due to an error in the lab the test had to be rerun which resulted in my receiving the covid result at 2pm. my 11am flight was therefore cancelled and I lost 1000.00 sterling as the ticket was non refundable as well as holiday accomodation booked and extras including the hotel package 199.00 and travel to and from Heathrow from home the whole experience was abysmal and left a bad taste in one's mouth other distraught passengers in the lobby included 2 women who missed their Christmas flight and holiday to Tenerife as well as a couple travelling to Zagreb. the hotel sent us an apology but neglected to offer any kind of recompense or refund. I was contemplating boarding the flight and hoping the covid all clear result would get emailed before I landed in Africa but transiting thru Belgium would also mean covid isolation on returning to these shores not to mention 2 weeks quarantine on arrival in Gambia without producing a covid clear certificate. for anyone contemplating the Sofitel hotel test package be warned of the inherent danger involved both financially and mental well-being"

Neil Mcguigan says

"Disappointing to see you policy for Covid 19 cancellation is not flexible . Booked a hotel at Bordeaux airport in 2020, which I now don't need though do need a one night stay in Bergerac instead , can't believe a group your size can not accommodate a change of hotel from one ibis style to another ibis style . Very disappointing and very poor service. All other travel companies during covid have shown compassion , flexibility and the desire to support there customers. We will definitely not be using your group ever again ."

Sanjiv Harduwar says

"The site will not accept a hyphen in my email address. Accor is a global brand and your website in this regard is disappointing. Had to use a secondary email to be able to book."

HELEN says

"Very frustrating site. Have to enter dates and destination several times in a row. SEE RATES button in choose your room area doesn't give you the pricing until you go back to the original hotel site. grrr"

MB says

"Absolute disgrace. Booked a hotel and due to Covid needed to cancel. I had chosen the flexible option which allowed me to cancel three days in advance and they took the money from my account.Fine so far.I cancelled fully nine days before I was due to arrive at the hotel, it is now eleven days and still no money returned to me. I telephoned customer service (an oxymoron) by all accounts they have to contact the hotel directly who then will contact me!!!! (Still waiting) Nowhere on the site or in the App does this information appear. I have been a customer for years and have a loyalty card (worthless). Poor beyond belief. Do not book with these charlatans."

Happy Mum! says

"As a single mom and main financial care taker of my father, we plan our vacations way in advance, and save up for them. I booked a stay with ibis Styles London Excel January 2020 for our short stay in July 2020 for EUR 834,83. I always book through - this time, I thought, let me book directly with the hotel so they don’t have to pay commission and I’ve stayed there previously. During July, London went on lockdown, the borders were closed. The hotel was closed, borders closed, flights cancelled, travel stopped. I contacted the hotel who were, beyond rude and not cooperative that the borders had been closed due to COVID. I made a reasonable proposal to either move our stay to next year, or refund our stay so we can return when we are able to after the borders are open. They refused. Behaved unreasonably and utterly abused their power as a hotel chain. I can do nothing! As a single mother, main provider, I was responsible in my planning. However, I failed in placing my trust in Accor hotels to be ethical and a genuine hospitality company. Accor has gravely abused their power, a major hospitality chain claiming to be in the hospitality business while leaving their customers outside in the cold with no regard to them as people. They refused to refund me, while they were unable to deliver services to accommodate my stay. They are in breach of their own contract, they refuse to cater to their customers and do the right thing. I, myself, have worked 10 years in different hotel chains, never ever have I experienced a company this unethical, and a brand that would abuse its power to this extend towards their customers. I would be ashamed of being the CEO or CFO of this company. You are responsible for robbing thousands of people from precious family time, and finances they have worked hard for, saved for and you just steal them to make your bonus."

Ciaran Brooks says

"the price guarantee is a joke. Both times I've tried they have denied and the rate has miraculously changed on the competitor's website after making the request. Cannot trust them. Oh well, I'll just book somewhere else."

josh says

"If you are a frequent traveller Accor is a totally uesless program compared to hyatt, hilton or marriott. IN march of this year DURING COVID peakin the my reward points points expired . they did not extend points then. amazing !! Also very few real benefits to elite members. one year expiry of points is also the worst i have seen in any program. Why give your business to a ocmpany who doesnt care about you"

Camilo Jiménez says

"The room was good but I don't understand why I cannot leave my baggage for a couple of hours, I cannot see the relationship with Covid. Thanks to that I couldn't enjoy my day in the City, terrible service"

cwash says

"its alright.... better than having to use other sites but yeah that doesn't mean its great"

stan cutcliffe says

"Overall I have found I is staff at hotels to be helpful and the rooms up to expectations. But let down by the booking app spent 6hrs on and off trying to cancel a room booking which no doubt I’ll be charged for. It the site seems to think I’m a robot when I try to cancel the room. Tried on a phone laptop and tablet. Then tried to register a complaint via there website I cant get past the mandatory field boxes which were blank so I would be guessing as to what this was" is a non-profit organization and communications forum for social activism. This website allows users a voice to share their point of view online about what sucks in the world.

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